for Illinois Adult Drivers Education

TECHNICAL QUESTIONS

    • 1.  I have already registered. How do I login?

The “Login” button is located in the top right-hand corner of this page and our Homepage. This will take you directly to the login page. Enter your username and password to access your account information, including course materials.

    • 2.  Uh-oh! I forgot my password/username. How do I retrieve my login information?

Don’t worry, we are here to help! Click here to have your information emailed to you.

    • 3.  How long will it take for my certificate to reach me?

We will transmit your completion information to the SOS within 3 business days unless you upgrade to Same Day Processing.  Once processed, the SOS will email you a completion letter for you to download and print.

    • 4.  How can I find the most up-to-date information on when I will receive my certificate?

Don’t worry, the Illinois SOS will send you an email once your certificate has been processed and is ready for download.

    • 5.  Will I have to verify my identity during the adult drivers ed course?

Yes. Illinois requires that we verify your identity during the course. When you register for the course online, you will be asked 10 personal security challenge questions that will be used to validate your identity throughout the course. If you fail to answer two (2) of these challenge questions correctly, you will fail the course.

    • 6.  How many chances will I have to pass the final exam?

You must answer 75% of the questions correctly in order to pass – or 15 correct responses out of 20 questions. If you don’t pass the exam, you are allowed to re-take it one (1) additional time before your account will be disabled and marked as failed.

    • 7.  How long is the course?

The Illinois SOS requires that you spend at least six (6) hours taking this course. This is a requirement for all approved Illinois adult driver education internet courses. You must spend the minimum required time on each lesson page before you will be allowed to proceed to the next page.

    • 8.  How long do I have to complete the course?

You must complete your course within 30 days of the date of your registration. If you do not complete it within this time, your account will be disabled and marked as failed.

    • 9.  What methods may I use for payment?

You may pay online through our secure server (credit or debit card) or send us a check or money order by mail. Please note: if you pay by mail, we must receive your payment before we can generate your completion certificate. If mailing payment, please use the following address:

IllinoisAdultDriversEd.com
8383 Wilshire Boulevard, Suite 742
Beverly Hills, CA 90211

    • 10.  Can I take the course on my smartphone or tablet?

Yes. Our software and courses were designed using “mobile-responsive” technology, which means the course screen will automatically scale to the size of the device that you are using. We are the only 100% mobile compatible online adult drivers ed course in the state!

 

    • 11.  What is your refund policy?

Student’s payment for the course must be verified before the certification of passing this course is submitted to the Secretary of State. Furthermore, the provider will not issue a refund of any kind to a Student once his or her completion information has been processed.
Students who answer (2) security questions incorrectly will fail the course and will not be eligible for a refund of any kind.